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Returns

Returns

You may return products purchased from us within 14 days of receiving the package. To do this, log in to your account and use the quick returns option.

Select products to return
Return all or only selected products from your order list. You have 14 days to make the return.

Provide shipment details
Check the data imported from your order and fill in the missing information, such as shipping method, type of packaging, and posting date.

Pack and send the package
Pack the products in the same or different packaging. Hand the package to the courier, drop it off at a parcel locker, or deliver it to a drop-off point. The products will be sent back to the store.

You may also send the return to the address below:

Return address:
WYDAWNICTWO STRATUS R. PĘCZKOWSKI, A. JUSZCZAK SPÓŁKA JAWNA
Żeromskiego 6A
27-600 Sandomierz
Poland
+48 15 833 30 41

Please remember to include the receipt and a withdrawal form in the package. You can download the form here: Withdrawal Form. If you are using a different form, be sure to provide your bank account number and clearly fill in your full name. This will speed up the refund process. You may also send your withdrawal form by e-mail to: sklep@wydawnictwostratus.pl.
The 14-day return period is determined by the date the e-mail with the withdrawal form is sent or the date the return package is posted. The returned goods must be complete (including tags) and free from signs of use. If you return a product that does not meet these conditions, we will have to send it back to you at your expense.

We will transfer the refund no later than 14 days after receiving the package. The method of refund depends on the payment method chosen when placing the order. If the order was paid for via instant transfer, the refund will be made the same way. In the case of a partial return, shipping costs will not be refunded.

Return shipping costs are borne by the Customer. If the order was paid for but not collected, we will refund the order value less the cost of return shipping.

Complaints

If the product you purchased turns out to be faulty, damaged, or not as ordered, we will gladly help you resolve the issue. Please follow the complaint procedure below:

  1. Contact us using one of the available methods (contact form, e-mail, hotline).

  2. Describe the problem in detail and include all relevant information and documents, such as the order number, receipt, or invoice.

  3. We will respond to your complaint as soon as possible and provide further instructions.

  4. If the complaint is accepted, we will seek to resolve the issue in the way most convenient for you. This may include replacing the product with a new one, repairing it, issuing a refund, or providing another form of compensation.

Complaint address:
WYDAWNICTWO STRATUS R. PĘCZKOWSKI, A. JUSZCZAK SPÓŁKA JAWNA
Żeromskiego 6A
27-600 Sandomierz
Poland
+48 15 833 30 41

The detailed terms and conditions of returns and complaints can be found here. If you have any questions regarding returns or complaints, please contact our customer service team at sklep@wydawnictwostratus.pl. We are here to help and ensure you have the best shopping experience.